Requirement:
The transmitter must be on the same network as the bridge/gateway (see Operating instructions Section 4.1).
Behaviour:
If this is not the case, the connection to the bridge/gateway is “stolen”.
Solution:
Once the bridge/gateway and transmitter are on the same network, a connection with the light can be established.
Requirement:
Commissioning via an Android end device for the Philips Hue Bridge.
Behaviour:
The Android Philips Hue app (Version 1.11.1.0) displays the error that performing an “automatic search” again does not open the network.
Solution:
Before performing an “automatic search” again, first leave the Settings menu. Once you have done this, a connection can be re-established (See Operating instructions Section 4.1).
Behaviour:
In rare cases, connection problems between the wall/hand-held transmitters and the lights may be caused by excessive data traffic in the wireless network (e.g. WLAN router).
Solution:
Manually change the ZigBee® channel.
Philips Hue (Version 1.11.1.0):
Note:
All lights must be switched on! The process lasts 30 seconds.
Osram Lightify (Version v1.6.0):
Communication exclusively between transmitter and light (no bridge or gateway):
1. Make the Hue Bridge network recognise the wall and hand-held transmitter. To do this, open the Hue app and search for new lights.
Press the wall/hand-held transmitter buttons (bottom left and top right) at the same time for four seconds until the LED flashes.
Distance from Hue Bridge < 50 cm. Caution! The Hue app does not inform you that the wall and hand-held transmitter has been found/connected. This can only be seen on the wall and hand-held transmitter when the green LED lights up for three seconds.
If you cannot get the bridge to recognise the wall and hand-held transmitter, restore the wall and hand-held transmitter to factory settings. Press and hold buttons 3+4. After 10 seconds, the LEDs will flash green. Release buttons 3+4 and briefly press the 0 button within ten seconds. The transmitter has been reset to factory settings.
Once reset, the LED will light up green for three seconds. If the wall and hand-held transmitter are on the same network, you can proceed as follows:
2. Connect the wall and hand-held transmitter to any light -Press and hold the buttons on the bottom right and top left until the LEDs flash green or the light comes on briefly ---> In the vicinity of the light < 50 cm. The light flashes to confirm. The wall/hand-held transmitter has now been recognised by the light. Repeat step two for the remaining lights.
You can call up the colours and scenes set in the app and save these in the wall/hand-held transmitter. To save, press and hold the desired scene button for four seconds.
We're happy to help.
Monday to Friday 7.30 AM to 8.00 PM
Saturday from 8.00 AM to 12.00 PM