In rare cases, connection problems between the wall/hand-held transmitters and the lights may be caused by excessive data traffic in the wireless network (e.g. WLAN router).
Manually change the ZigBee® channel.
Philips Hue (Version 18.104.22.168):
All lights must be switched on! The process lasts 30 seconds.
Osram Lightify (Version v1.6.0):
Communication exclusively between transmitter and light (no bridge or gateway):
1. Make the Hue Bridge network recognise the wall and hand-held transmitter. To do this, open the Hue app and search for new lights.
Press the wall/hand-held transmitter buttons (bottom left and top right) at the same time for four seconds until the LED flashes.
Distance from Hue Bridge < 50 cm. Caution! The Hue app does not inform you that the wall and hand-held transmitter has been found/connected. This can only be seen on the wall and hand-held transmitter when the green LED lights up for three seconds.
If you cannot get the bridge to recognise the wall and hand-held transmitter, restore the wall and hand-held transmitter to factory settings. Press and hold buttons 3+4. After 10 seconds, the LEDs will flash green. Release buttons 3+4 and briefly press the 0 button within ten seconds. The transmitter has been reset to factory settings.
Once reset, the LED will light up green for three seconds. If the wall and hand-held transmitter are on the same network, you can proceed as follows:
The transmitter must be on the same network as the bridge/gateway (see Operating instructions Section 4.1).
If this is not the case, the connection to the bridge/gateway is “stolen”.
Commissioning via an Android end device for the Philips Hue Bridge.
The Android Philips Hue app (Version 22.214.171.124) displays the error that performing an “automatic search” again does not open the network.