Behaviour:
In rare cases, connection problems between the wall/hand-held transmitters and the lights may be caused by excessive data traffic in the wireless network (e.g. WLAN router).
Solution:
Manually change the ZigBee® channel.
Philips Hue (Version 1.11.1.0):
Note:
All lights must be switched on! The process lasts 30 seconds.
Osram Lightify (Version v1.6.0):
Communication exclusively between transmitter and light (no bridge or gateway):
Requirement:
Commissioning via an Android end device for the Philips Hue Bridge.
Behaviour:
The Android Philips Hue app (Version 1.11.1.0) displays the error that performing an “automatic search” again does not open the network.
Solution:
Before performing an “automatic search” again, first leave the Settings menu. Once you have done this, a connection can be re-established (See Operating instructions Section 4.1).
You can call up the colours and scenes set in the app and save these in the wall/hand-held transmitter. To save, press and hold the desired scene button for four seconds.
Requirement:
The transmitter must be on the same network as the bridge/gateway (see Operating instructions Section 4.1).
Behaviour:
If this is not the case, the connection to the bridge/gateway is “stolen”.
Solution:
Once the bridge/gateway and transmitter are on the same network, a connection with the light can be established.
ZigBee® is an international wireless standard developed for smart homes by the ZigBee® Alliance. This standard allows devices in close proximity to be networked. Known examples of ZigBee®-compatible products include Phillips Hue lights.
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