In rare cases, connection problems between the wall/hand-held transmitters and the lights may be caused by excessive data traffic in the wireless network (e.g. WLAN router).
Manually change the ZigBee® channel.
Philips Hue (Version 18.104.22.168):
All lights must be switched on! The process lasts 30 seconds.
Osram Lightify (Version v1.6.0):
Communication exclusively between transmitter and light (no bridge or gateway):
1. Make the Hue Bridge network recognise the wall and hand-held transmitter. To do this, open the Hue app and search for new lights.
Press the wall/hand-held transmitter buttons (bottom left and top right) at the same time for four seconds until the LED flashes.
Distance from Hue Bridge < 50 cm. Caution! The Hue app does not inform you that the wall and hand-held transmitter has been found/connected. This can only be seen on the wall and hand-held transmitter when the green LED lights up for three seconds.
If you cannot get the bridge to recognise the wall and hand-held transmitter, restore the wall and hand-held transmitter to factory settings. Press and hold buttons 3+4. After 10 seconds, the LEDs will flash green. Release buttons 3+4 and briefly press the 0 button within ten seconds. The transmitter has been reset to factory settings.
Once reset, the LED will light up green for three seconds. If the wall and hand-held transmitter are on the same network, you can proceed as follows:
The transmitter must be on the same network as the bridge/gateway (see Operating instructions Section 4.1).
If this is not the case, the connection to the bridge/gateway is “stolen”.