FAQ
Contact for questions
Who is my point of contact for technical questions about Gira products and systems?
Your point of contact for Gira products is the relevant specialist partner, who can provide expert advice on planning and choosing Gira products and systems. You electronics partner can also support in finding a solution if you experience any malfunction. We are happy to help you find a technical partner.
Similar Questions
You can find firmware and software versions in the specialist partner area here.
Enter the item number into the search bar to see all the information about that product. In the dropdown list, you will find the latest firmware and software. Below the symbol, you will see the “Archive” menu option, among others. Here, you will find older firmware and software versions.
Gira exclusively sells to the wholesale electrical trade via specialist wholesalers. A master electrician is therefore your point of contact for Gira products. Complaints are also handled by the electrical engineering firm, which will offer you the full service if you have a complaint. The firm will carry out a professional fault analysis and, in particular, provide you with the security of expert installation. This means you can avoid having to replace devices unnecessarily and ensures that faults are not missed. If you have a warranty claim, your master electrician will also handle an exchange for you. If you should require any help finding an electronics retailer, simply use our dealer search tool here.
Spare parts can be found in the online catalogue here.
Once you have selected the item, you will see the “Optional replacement part” section at the bottom of the screen.
Downloads and software updates can be found in our specialist partner area here.
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