Contact

Germany

Address

Gira
Giersiepen GmbH & Co. KG
Dahlienstrasse
42477 Radevormwald
Germany
Tel. +49 21 95-602 0
Fax +49 21 95-602 191
info@gira.de
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Correspondence address

P.O. Box 12 20
42461 Radevormwald
Germany

Order Processing

Service hours:
Monday to Friday
7am – 5pm

Northern team, domestic:
Tel. +49 21 95-602 470
Fax +49 21 95-602 139

Central team, domestic:
Tel. +49 21 95-602 480
Fax +49 21 95-602 239

Southern team, domestic:
Tel. +49 21 95-602 490
Fax +49 21 95-602 339

Export team:
Tel. +49 21 95-602 721
Fax +49 21 95-602 119

Technical hotline and customer service

Service hours:
Monday to Friday
7.30am – 8pm
Saturday
8am – 12 noon

Technical hotline: 
Tel. +49 21 95-602 123
Fax +49 21 95-602 118

In-house sales service

Service hours:
Monday to Friday
8am – 4pm

In-house sales service:
Tel. +49 21 95-602 310
Fax +49 21 95-602 440

angebotswesen@gira.de

Switchboard and reception

Service hours:
Monday to Friday
7am – 6pm

Switchboard/reception: 
Tel. +49 21 95-602 0
Fax +49 21 95-602 191

Architect service

Organisation: Jenny Klingberg
Tel. +49 21 95-602 291
Fax +49 21 95-602 427
architekten.service@gira.de

For projects: Alexandra Schmitz
Dipl. Ing. Architektin
Tel. +49 21 95-602 342

Marketing service

The comprehensive Marketing Service package can either be booked online or over the phone. For a personal consultation regarding all the measures, all you have to do is simply call the Marketing Service hotline.

Service hours:
Monday to Thursday
8am – 6pm
Friday 8am to 5pm

Marketing Service hotline:
Tel. +49 511-16 76 75 05
Fax +49 511-16 76 75 66

Training courses

Gira offers its entire range of training courses covering the various fields of building technology at www.akademie.gira.de. Electricians receive a personal consultation in this regard relating to both face-to-face and online seminars, as well as to the Academy’s online distance learning courses.

Gira Academy:
Tel. +49 21 95-602 171
Fax +49 21 95-602 117

schulung@gira.de

Club Service Centre for Gira Active Partners

The Club Service Centre for Gira Active Partners is available for booking services and events, providing information, schedules and prices, and retrieving your current account balance. All employees are very familiar with the services offered by the Club, know the daily processes within professional electrical companies and are always open to suggestions, ideas and criticism.

Service hours:
Monday to Friday
8am – 4pm

Address:
Dahlienstrasse
42477 Radevormwald

Club Service Centre:
Tel. 0800-016 76 46
Fax 01805-21 25 00

Gira Customer Centre – top-rate customer service

Solution-oriented consulting and individual support of all customer groups worldwide – these are the integrated Gira Customer Centre’s main areas of expertise. Due to the consistent use of customer-oriented technologies, optimum service monitoring and control is guaranteed. A modern telephone system allows for direct call forwarding to the responsible contact person with a high level of availability. All processes within the Customer Centre are professionally documented, and they provide uniform standards and govern all responsibilities.

The independent analysts from ServiceRating GmbH rated the Gira Customer Centre’s service quality and efficiency as “Excellent” overall. In addition, Gira won 17th place in Handelsblatt’s “Germany’s most customer-oriented service providers 2015” competition.

Solution-oriented consulting and individual support of all customer groups worldwide – these are the integrated Gira Customer Centre’s main areas of expertise. Due to the consistent use of customer-oriented technologies, optimum service monitoring and control is guaranteed. A modern telephone system allows for direct call forwarding to the responsible contact person with a high level of availability. All processes within the Customer Centre are professionally documented, and they provide uniform standards and govern all responsibilities.

The independent analysts from ServiceRating GmbH rated the Gira Customer Centre’s service quality and efficiency as “Excellent” overall. In addition, Gira won 17th place in Handelsblatt’s “Germany’s most customer-oriented service providers 2015” competition.

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