Scope, definitions Scope: These Terms and Conditions of Sale, Delivery and Payment apply only to entrepreneurs, legal persons under public law or special funds under public law under the terms of Section 310 para. 1 of the German Civil Code. Any terms of the customer running contrary to or diverging from these Conditions of Sale shall not be recognised unless they have been expressly agreed to by Gira in writing. These Terms and Conditions of Sale, Delivery and Payment apply to all future transactions with the customer, provided that they are legal transactions of a related kind. Definitions: The terms Gira, customer and entrepreneur have the following meanings:
Gira is Gira Giersiepen GmbH & Co KG, Dahlienstraße, 42477 Radevormwald, Germany
A customer is any entrepreneur that Gira enters into a contract with in accordance with Section 2 of these General Terms and Conditions.
An entrepreneur is any natural or legal person or partnership with legal capacity which is exercising its trade or profession when entering into a transaction with Gira.
All the parts or services which prove to have a defect within the period of limitations – regardless of the operating period – must at Gira's discretion be rectified or replaced with new parts or services, provided that the cause of the defect already existed at the time when the risk was transferred. The period of limitations for claims for material defects is 24 months. This does not apply if the law specifies longer periods under the terms of Section 438 para. 1 no. 2 (buildings and items for buildings), Section 479 para. 1 (recourse claims) and Section 634a para. 1 no. 2 (construction defects) of the German Civil Code. It also does not apply in the case of loss of life, injury or harm to health or of an intentional or grossly negligent breach of duty on the part of Gira or of malicious silence with regard to a defect. The foregoing shall be without prejudice to the legal regulations on suspension of the statute of limitations, suspension and recommencement of the time periods. The customer must inspect goods and services immediately after receiving them. Section 377 of the German Commercial Code applies. The customer must inform Gira of defects in writing, by email or by fax within a period of two weeks. The decisive factor is the date on which Gira receives the complaint. In the case of obvious defects, this period begins when the goods are delivered to the customer. In the case of hidden defects, it begins when the defects are identified by the customer. If Gira is not notified of the defect in good time, the customer may not make any claims under warranty. The customer is solely responsible for providing proof to justify any claims, in particular proof of the defect itself, the time when it was identified and submitting the complaint within the specified period. In the case of complaints which are submitted within the specified period and which are in the correct form, the customer is entitled to withhold payments that are proportionate to the defects that have been identified. The customer can withhold payments only if a complaint has been made, whose justification is beyond doubt. If the complaint was made wrongly, Gira is entitled to require the customer to pay any expenses which it incurred. First of all, Gira must be given a reasonable opportunity to rectify the problem within a reasonable period. Any parts that have been replaced must be sent back to Gira on request free of charge. If the attempt to rectify the problem fails (under the terms of Section 440 of the German Civil Code), the customer can withdraw from the contract or reduce the payment amount, notwithstanding any claims for damages under the terms of Section 12. Claims for defects cannot be made if there is only a minor deviation from the agreed quality, a minor impairment in usability, natural wear or damages that occurred following transfer of risk due to incorrect or negligent handling, excessive loading, unsuitable operating resources, defective construction work, an unsuitable building site or particular external influences that are not provided for in the contract, or non-reproducible software errors. If the customer or a third party makes improper changes or carries out improper repairs, the customer is not entitled to make a claim for defects for these problems or the resulting consequences. Gira's warranty terms require the product to be fitted correctly and to be started up and used in accordance with the operating instructions. The customer cannot make any claims for the necessary expenses incurred for the purpose of rectifying the problem and in particular the cost of transport, travel, labour and material, if the expenses have increased because the object of delivery was subsequently taken to a location other than the customer's site, unless taking it to the other location corresponds with its intended use. The customer can only make recourse claims against Gira under the terms of Section 478 of the German Civil Code (recourse of the entrepreneur) if the customer has not reached any agreements with its own customer that go beyond the statutory claims for defects. With regard to the scope of the customer's recourse claim against Gira under the terms of Section 478 para 2 of the German Civil Code, no. 8 paras 7 and 8 additionally apply mutatis mutandis. In the case of claims for damages, Section 12 (other claims for damages) of these Terms and Conditions of Sale, Delivery and Payment also apply. The customer cannot make further claims or claims other than those described in this Section 8 against Gira and its agents because of a defect. 9. Returns processing (return of goods) If the customer's warranty claim is not valid, Gira is not obliged to take the goods back. If Gira makes an exception and agrees to take back the customer's goods without a warranty claim being made, this constitutes a voluntary measure and does not involve the recognition of legal obligations. This does not justify the customer making a claim for the refund of the purchase price. If Gira processes a return without any warranty claims being made as described in No. 2 above, the customer shall be charged a flat-rate processing fee. The current amount of the fee can be found on Gira's website at http://partner.gira.de/service and http://partner.gira.de/service/fgh/retouren.html. 10. Reservation of ownership Gira retains ownership of the goods until all the payments have been received from all the contracts that have been entered into up to the time of the signing of the final contract between the customer and Gira. The customer may resell the goods that are subject to reservation of ownership in the ordinary course of business. However, the customer will assign to Gira all claims for the amount of the relevant invoice value that the customer has incurred as a result of the resale of the goods to its own customer or to third parties. The customer is entitled to collect these claims even after they have been assigned. This does not affect Gira's authorisation to collect the claims itself. In particular, Gira can require the customer to inform Gira about the assigned claim, its stock and its debtors, to provide all the information needed for the purposes of collection, to submit the accompanying documents to Gira immediately and to inform the debtor of the assignment of the claim in writing. The customer is not entitled to pledge the goods that are subject to reservation of ownership or to transfer ownership of the same to third parties by way of security. If the customer breaches the terms of the contract and, in particular, is in payment arrears, Gira is entitled to take back the goods. If Gira takes back or pledges the goods, this does not constitute a withdrawal from the contract on Gira's part. If Gira wishes to withdraw from the contract, it will inform the customer of this expressly in writing. The customer must inform Gira immediately in writing of any pledges or other interventions by third parties. If the customer processes or modifies the goods, this is always done in the name of and on behalf of Gira. In this case the customer retains its expectant right to the purchased item in relation to the unmodified item. If the purchased item is processed with other items not belonging to Gira, Gira will acquire co-ownership of the new item in the proportion of the objective value of the purchased item to the value of the other items at the time when they are processed. This also applies to the mixing of items. If the items are mixed in such a way that the customer's product can be regarded as the main product, it is agreed that the customer will transfer proportional co-ownership to Gira and will safeguard Gira's resulting sole ownership or co-ownership. In order to provide security for Gira's claim against the customer, the customer will also assign to Gira claims against a third party that result from the combination of the goods that are subject to the retention of ownership with a site. Gira already agrees to accept this assignment. Gira will release the customer's security on request at Gira's discretion if the value of the security exceeds the value of the claims being secured by more than 25%. 11. Impossibility of delivery If it is impossible to deliver the goods or services, the customer is entitled to claim damages, unless Gira is not responsible for the impossibility of delivering the goods. However, the customer's claim for damages is restricted to 10% of the value of that part of the delivery that cannot be put into operation because of the impossibility of delivery. This restriction does not apply if mandatory liability is applicable in cases of intent, gross negligence or due to loss of life, injury or harm to health. This does not involve a change in the burden of proof to the customer's disadvantage. The customer's right to withdraw from the contract remains unaffected. 12. Other claims for compensation The customer cannot make claims for damages and expenses (referred to in the following as claims for damages) for whatever legal reason and, in particular, due to a breach of contractual obligations or due to unlawful acts. This does not apply if mandatory liability is applicable – under the terms of the German Product Liability Act, for example, in cases of intent or gross negligence, due to death, physical injury or damage to health, or due to the breach of essential contractual obligations. However, a claim for damages for the breach of significant contractual obligations is restricted to predictable damage which is typical for the contract, provided that there is no intent or gross negligence involved and that there is no liability for loss of life, injury or harm to health. For the rest, the basis and extent of claims for damages is restricted to the amount of insurance available to Gira at the time the damage occurred. If the customer is entitled to make claims for damages under the terms of this Section 12, the statutory regulations concerning the period of limitations apply. 13. Place of fulfilment, place of jurisdiction, scope The place of fulfilment for all obligations arising from this contract – including any claim resulting from withdrawal – is Radevormwald. The places of jurisdiction are agreed as being those places where the courts with jurisdiction for Radevormwald are located. This also applies to legal proceedings concerning bills of exchange and cheques and, in particular to claims relating to the debt collection procedure. However, if legal proceedings against Gira are not pending, Gira is entitled to take proceedings against the customer in the court with jurisdiction over the town where the customer is based. The law of the Federal Republic of Germany applies to all legal relationships relating to this contract. The United Nations Convention on Contract for the International Sale of Goods is explicitly excluded.
Send us an E-mail. We will reply to you in writing as soon as possible.
We would be happy to advise you.
Monday to Thursday 9:00am – 5:00 pm Friday 9:00 am – 12:00pm