Contact
Germany
Dear Sir / Madam,
We have increasingly been receiving reports that invoices allegedly from Gira are being sent by email. These emails include a link to a dubious website, among other things. These are fake identity messages – what we call “phishing emails”. They were not created or sent by Gira. We therefore advise that you delete such messages immediately and that you do not under any circumstances open any attachments or click on any links they may contain.
Address
Gira
Giersiepen GmbH & Co. KG
Dahlienstraße
42477 Radevormwald
Germany
Tel. +49 21 95 602 0
Fax +49 21 95 602 191
info@gira.de
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Correspondence address
P.O. Box 12 20
42461 Radevormwald
Germany
Customer Centre
Order Processing
Service hours:
Monday to Friday
7.00 a.m. to 5.00 p.m.
Gira sends all orders received by 11.00 a.m. out on the same day.
National Business Customers
Tel. +49 2195 602 400
Fax +49 2195 602 139
auftragsabwicklung@gira.de
International Business Customers
Tel. +49 2195 602 721
Fax +49 2195 602 119
auftragsabwicklung.export@gira.de
Technical hotline and customer service
Service hours:
Monday to Friday
7.30 a.m. to 8.00 p.m.
Saturday from 8.00 a.m. to 12.00 noon
Technical Hotline:
Tel. +49 2195 602 123
Fax +49 2195 602 118
hotline@gira.de
Technical Information Service for Developers:
Tel. +49 2195 602 567
Fax +49 2195 602 118
bauherren-hotline@gira.de
Customer Centre
Offers
Service hours:
Monday to Friday
8.00 a.m. to 4.00 p.m.
Tel. +49 21 95 602 310
Fax +49 21 95 602 440
angebotswesen@gira.de
Switchboard and reception
Service hours:
Monday to Friday
7.00 a.m. to 6.00 p.m.
Switchboard / reception:
Tel. +49 21 95 602 0
Fax +49 21 95 602 191
info@gira.de
Architect service
Organisation: Jenny Mattern
Tel. +49 21 95 602 291
Fax +49 21 95 602 427
architekten.service@gira.de
Marketing Service
The comprehensive Marketing Service range can either be booked online or over the phone. For a personal consultation regarding all the measures, all you have to do is simply call the Marketing Service hotline.
Service hours:
Monday to Thursday
8.00 a.m. to 6.00 p.m.
Friday 8.00 a.m. to 5.00 p.m.
Marketing Service hotline:
Tel. +49 511-16 76 75 05
Fax +49 511-16 76 75 66
marketing-service-hotline@gira.de
Training courses
Gira offers its entire range of training courses covering the various fields of building technology at www.akademie.gira.de. Master electricians receive a personal consultation in this regard relating to both face-to-face and online seminars, as well as to the Academy’s online distance learning courses.
Gira Academy:
Tel. +49 21 95 602 171
Fax +49 21 95 602 117
schulung@gira.de
Club Service Centre for Gira Active Partners
The Club Service Centre for Gira Active Partners is available for booking services and events, providing information, schedules and prices, and retrieving your current account balance. All employees are very familiar with the services offered by the Club, know the daily processes within professional electrical companies and are always open to suggestions, ideas and criticism.
Service hours:
Monday to Friday
8.00 a.m. to 4.00 p.m.
Address:
Dahlienstrasse
42477 Radevormwald
Club Service Centre:
Tel. 0800 016 76 46
Fax 01805 21 25 00
info@gira-aktiv-partner.com
Gira Customer Centre – Top-rate customer service
Solution-oriented consulting and individual support of all customer groups worldwide – these are the integrated Gira Customer Centre’s main areas of expertise. Due to the consistent use of customer-oriented technologies, optimum service monitoring and control is guaranteed. A modern telephone system allows for direct call forwarding to the responsible contact person with a high level of availability. All processes within the Customer Centre are professionally documented, and they provide uniform standards and govern all responsibilities.
The independent analysts from ServiceRating GmbH rated the Gira Customer Centre’s service quality and efficiency as “Excellent” overall. In addition, Gira won 17th place in Handelsblatt’s “Germany’s most customer-oriented service providers 2015” competition.
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