FAQ

ZigBee® Light Link/app control does not work after adding a new transmitter

Why can I no longer control the light via the app once a new transmitter has been added?

Requirement:

The transmitter must be on the same network as the bridge/gateway (see Operating instructions Section 4.1).

Behaviour:

If this is not the case, the connection to the bridge/gateway is “stolen”.

Solution:

Once the bridge/gateway and transmitter are on the same network, a connection with the light can be established.

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