Our test laboratory has confirmed that socket outlet cover plates with increased contact protection ('child protection') that were distributed by Gira through various electrical wholesalers during the period from 9 December 2014 to 26 January 2016 may be defective. Recent tests have revealed that the equipment in the socket outlet cover plate that enables increased contact protection ('child protection') – the 'shutter' – may not always automatically close as intended. If the socket outlet is used improperly – if conductive materials are inserted, for example – this fault may lead to an electric shock that may under certain circumstances potentially result in serious or even life-threatening injuries, just as with any other conventional socket outlet without increased contact protection.
At Gira, safety is our number one priority. As a precaution, we are therefore recalling the potentially affected socket outlet cover plates with increased contact protection ('child protection') distributed in the period from 9 December 2014 to 26 January 2016.
Appeal to customers:
Please contact your electrician or specialist electrical dealer immediately if you purchased affected products in the time frame described above and/or if such products have been installed in your building. The electrician will inform you if your cover plates are affected. They will assist you and can inspect, then exchange, the cover plates affected by the recall with a new cover plate with fully functional increased contact protection at no cost to yourself.
The affected socket outlets with increased contact protection ('child protection') are only those that were distributed through various electrical wholesalers in the period from 9 December 2014 to 26 January 2016. To find out more about which products could be affected during this time period, download the following list.
Professional installation and expert advice are indispensable for electrical installation in the home. Please contact your electrician immediately if you purchased affected products in the time frame described above and/or if such products have been installed in your home. The electrician will inform you if your cover plates are affected. Alternatively, you can use the following link to find an electrician in your area.
Here, electrical wholesalers and the specialist electrical trade can download the procedural instructions that they must follow when dealing with recalled socket outlets with increased contact protection ('child protection').
The press release and important safety information are available for download here.
Note: The following changes to the contact information apply from 15 March 2017 onwards.
Gira has provided the following hotline to help you with any questions you might have (available from 8am to 5pm, Monday to Friday):
Under no circumstances should you attempt to replace the socket outlet yourself! Please contact your electrician. They will inspect, and if necessary replace the socket outlet cover plate on your premises and give you expert advice. The following link lists several professional electrical companies capable of performing the inspection and replacement:www.partner.gira.de/bezugsquellen
Please keep children away from socket outlets that were delivered or installed in the period from 9 December 2014 up until and including 26 January 2016. Please contact your electrician. They can check whether the cover plates are affected by the recall. Following an inspection and, if necessary, any replacement work on the cover plates, the affected socket outlets will once again be equipped with fully functional increased contact protection.