Recall of socket outlets with increased contact protection ('child protection')

Figure: Example of the cover plate of a Gira socket outlet with increased contact protection ('child protection'), which can be identified by the stamped child protection symbol

Our test laboratory has confirmed that socket outlet cover plates with increased contact protection ('child protection') that were distributed by Gira through various electrical wholesalers during the period from 9 December 2014 to 26 January 2016 may be defective. Recent tests have revealed that the equipment in the socket outlet cover plate that enables increased contact protection ('child protection') – the 'shutter' – may not always automatically close as intended. If the socket outlet is used improperly – if conductive materials are inserted, for example – this fault may lead to an electric shock that may under certain circumstances potentially result in serious or even life-threatening injuries, just as with any other conventional socket outlet without increased contact protection.

Please ensure in particular that until the cover plates are replaced, persons at risk – especially children – in your household or your facility cannot insert conductive materials into the socket outlets.

At Gira, safety is our number one priority. As a precaution, we are therefore recalling the potentially affected socket outlet cover plates with increased contact protection ('child protection') distributed in the period from 9 December 2014 to 26 January 2016.

Appeal to customers:
Please contact your electrician or specialist electrical dealer immediately if you purchased affected products in the time frame described above and/or if such products have been installed in your building. The electrician will inform you if your cover plates are affected. They will assist you and can inspect, then exchange, the cover plates affected by the recall with a new cover plate with fully functional increased contact protection at no cost to yourself.

Please do not attempt under any circumstances to replace the socket outlet cover plate yourself!

We would like to make it expressly clear that the sockets themselves are not affected, only the shutters in the cover plates. This means that the power supply from the socket outlets is not impaired. The socket outlets themselves are fully functional and, when used properly, offer the same standard contact protection as any other conventional socket. They can therefore continue to be used. Only the increased contact protection ('child protection') is potentially not provided.

Which socket outlets with increased contact protection ('child protection') are affected?

The affected socket outlets with increased contact protection ('child protection') are only those that were distributed through various electrical wholesalers in the period from 9 December 2014 to 26 January 2016. To find out more about which products could be affected during this time period, download the following list.

Download article list (PDF)

Download article list (Excel)

Download figures

Find electricians in your area

Professional installation and expert advice are indispensable for electrical installation in the home. Please contact your electrician immediately if you purchased affected products in the time frame described above and/or if such products have been installed in your home. The electrician will inform you if your cover plates are affected. Alternatively, you can use the following link to find an electrician in your area.

Find an electrician

Procedural instructions for electrical wholesalers and the specialist electrical trade

Here, electrical wholesalers and the specialist electrical trade can download the procedural instructions that they must follow when dealing with recalled socket outlets with increased contact protection ('child protection').

Electrical wholesaler download

Specialist electrical trade download

Press release and safety information

The press release and important safety information are available for download here.

Download press release

Download safety information

Replacement form and log for electrical wholesalers and the specialist electrical trade

Electrical wholesalers and the specialist electrical trade can download the replacement form, a replacement log for the procedure and the end customer handout here.

Replacement form*

Replacement log

*You need Adobe Reader for your browser to download the replacement form. This can be downloaded using the following link:https://get.adobe.com/de/reader/

Contact

Note: The following changes to the contact information apply from 15 March 2017 onwards.

Gira has provided the following hotline to help you with any questions you might have (available from 8am to 5pm, Monday to Friday):

Tel +49-2195-602-721
Email: rueckruf@gira.de

 

We ask for your understanding regarding this precautionary recall measure!
Gira Giersiepen GmbH & Co. KG

Frequently asked questions and answers

How do I know which Gira socket socket outlets have
increased contact protection ('child protection')?

The Gira socket outlet with increased contact protection ('child protection') can be identified by the child protection symbol stamped on the socket receptacle (see figure above).

How does the recall process work?

Please contact your electrician or specialist electrical dealer immediately if you purchased affected products in the time frame described above and/or if such products have been installed in your home. The electrician will inform you if your cover plates are affected. They will assist you and, after a performing function test, will exchange any affected cover plates with new ones with fully functional contact protection at no cost to yourself.

I have Gira socket outlets. How do I know
if my socket outlets are
defective?

They are potentially affected if you have Gira socket outlets with increased contact protection ('child protection') that were purchased in the period from 9 December 2014 to 26 January 2016 from an electrician and/or that were installed in your home. Please contact your electrician immediately if they might be affected. They will assist you and, after performing a test, can inform you whether your socket outlet cover plates are affected by the recall. That is the best, fastest and safest way!

Is it dangerous to use the
socket outlets? Is it no longer safe
to use them?

The socket outlet itself is not affected, only the device in the cover plate (the so-called 'shutter'), which ensures increased contact protection. This device may not automatically close in all cases as intended. This means that only if the socket outlet is used improperly – if conductive materials are inserted, for example – it may lead to an electric shock, just as with any other conventional socket outlet without increased contact protection. The socket outlets themselves are fully functional and, when used properly, offer the same standard contact protection as any other conventional socket. They can therefore continue to be used. Only the increased contact protection ('child protection') is potentially not provided.

I have children at home. How can I protect them
from potential hazards?

Until the cover plates have been inspected and, if necessary, replaced, please ensure that any persons at risk – especially children – in your household or your facility cannot insert conductive materials into the socket outlets.

Should I worry about being electrocuted or
that the electrical lines in my house
are damaged?

The power supply from the socket outlets is not impaired. The socket outlets themselves are fully functional and, when used properly, offer the same standard contact protection as any other conventional socket. They can therefore continue to be used. Only the increased contact protection ('child protection') is potentially not provided. You do not need to worry that the lines in your house are damaged.

Can I replace the socket outlet myself?
If so, where do I send the socket?
Where do I get a replacement?

Under no circumstances should you attempt to replace the socket outlet yourself! Please contact your electrician. They will inspect, and if necessary replace the socket outlet cover plate on your premises and give you expert advice. The following link lists several professional electrical companies capable of performing the inspection and replacement:www.gira.de/bezugsquellen

 

Do I have to organise/pay for the replacement
myself? Who will hire the electrician?
What do I do if my original electrician is no longer available?

Simply call the electrician who installed your socket outlets. You will not incur any costs for the inspection or replacement of the cover plates with increased contact protection ('child protection') that are part of the recall. The inspection and, where necessary, replacement must be performed by a professional electrical company. Where necessary and documented costs arise, reimbursement of the same will of course be arranged between the professional electrical company and Gira. If your electrician is no longer available, you can use the following link to find several professional electrical companies capable of performing the inspection and any necessary replacement work:www.gira.de/bezugsquellen

Does the entire socket outlet have to be replaced
or just the cover plate?
How long does it take to replace a socket outlet?

Since the error pattern represents a defective component on the cover plate, a qualified electrician can only replace cover plates after performing an inspection. Please contact your electrician to have the inspection and any necessary replacement work carried out. They will make an appointment with you.

What exactly are the problems with the product?
Is the cause of the defect already known?
Can the defect occur again?

Gira has determined that certain socket outlet cover plates with increased contact protection ('child protection') may be defective. Recent tests have revealed that the equipment that enables increased contact protection ('child protection') – the 'shutter' – may not always automatically close as intended. This means that the increased contact protection is not guaranteed if conductive materials are inserted into the socket outlet, for example. This may result in an electric shock, as is the case with any other socket outlet without increased contact protection. To eliminate this potential hazard, Gira has decided to issue a recall as a precaution. Because at Gira, safety is our number one priority.
The socket outlet cover plates affected by the recall will be inspected and, if necessary, replaced with new, defect-free cover plates with fully functional contact protection. Follow-up inspections are therefore no longer required.

Our young children often play with other children
their age at our home.
Who is liable if something happens due to a defective socket outlet?

Please keep children away from socket outlets that were delivered or installed in the period from 9 December 2014 up until and including 26 January 2016. Please contact your electrician. They can check whether the cover plates are affected by the recall. Following an inspection and, if necessary, any replacement work on the cover plates, the affected socket outlets will once again be equipped with fully functional increased contact protection.

If, despite the recall, you make the deliberate decision not to have the inspection and any necessary replacement work carried out, claims for defect-related damages (non-functional increased contact protection) may become invalid. It is possible that you will be liable for damages that arise.

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